Emplifi Agent integrates with the third-party RQA, Inc. product retrieval service. When Emplifi Agent is configured to use RQA, an agent may submit and track requests from the case.
Below are the RQA configuration fields.
|
Field |
Description |
|---|---|
|
Case Request Category |
Select the case category ID for the RQA request field.
|
|
Case Store Category |
Select the store category code. If a store is associated with a case issue, then this will enable the store address to be found. |
|
APIKeyPP |
This API key is provided by RQA. |
|
APIKeyRequest |
This API key is provided by RQA |
|
Fields |
This text box contains a list of field names and their corresponding text or category for looking up the field value. This is entered via JSON. |