Configuration: Notifier
Notifier is a standard feature that allows notifications to be sent to individuals or to groups when a specific action takes place on a case. The notifications can be sent via email, pager, or phone. For full details on how to set up and use this feature, see Notifier Overview.
Field | Description |
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Enable Notifier | This option must be selected for the Notifier to function. It can be turned off if problems are encountered with the system. |
Group Notifications by Case | If a notification is going to be triggered for more than one issue on a case, selecting this option causes only a single notification to be sent that includes the information about all relevant issues. If this option is not selected, a separate notification is sent for each issue.
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HTTP Request URL | This should be the full URL to the Emplifi Agent Server. It is typically of the form: http://server/sitename/PCAS/Request.aspx
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Log File | The Notifier keeps its own log of all activity. Enter the full path and filename where the log should be written. |
Notification Addressing | Determines whether one notification or multiple notifications are generated when there is more than one recipient.
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Log Mode | Determines whether the new log adds to the existing log or if it replaces the existing log.
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