-
- Standard
ο - Optional in release
|
Services |
Emplifi Agent Mobile |
Emplifi Agent Professional |
Emplifi Agent Enterprise |
Emplifi Agent Premium |
|---|---|---|---|---|
|
Actions and Action Tracking |
• |
• |
• |
• |
|
Agent Console |
|
• |
• |
• |
|
Auto-Suggestions |
|
|
• |
• |
|
Case Auto-Assignment |
• |
• |
• |
• |
|
Case Escalation Rules |
|
• |
• |
• |
|
Case History |
|
• |
• |
• |
|
Case Management |
• |
• |
• |
• |
|
Case Queues |
|
• |
• |
• |
|
Case Team Collaboration |
• |
• |
• |
• |
|
Customizable Dashboard |
• |
• |
• |
• |
|
Customizable Layouts |
• |
• |
• |
• |
|
Customizable Reports |
|
• |
• |
• |
|
Knowledge Base |
|
• |
• |
• |
|
Mail Merge |
|
• |
• |
• |
|
Mass Mailing |
|
|
• |
• |
|
Repeater/Goodwill Tracking |
|
|
• |
• |
|
Multi-Lingual Support (Customer) |
|
• |
• |
• |
|
Role Based Permissions |
|
• |
• |
• |
|
Sandbox Environment |
|
|
• |
• |
|
Threshold Alerts |
|
|
|
• |
|
Visual SLA |
• |
• |
• |
• |
|
Event Scheduler |
|
• |
• |
• |
|
Scheduled Imports |
|
• |
• |
• |
|
Scheduled Reports |
|
• |
• |
• |
|
Scheduled Utilities |
|
• |
• |
• |
|
Email & Templates |
|
• |
• |
• |
|
Email Auto-Response |
|
|
• |
• |
|
Email Integration |
|
• |
• |
• |
|
Issue-Details |
|
|
• |
• |
|
Multi-Currency |
|
• |
• |
• |
|
Surveys |
|
|
|
• |
|
Web & Email Case Capture |
|
• |
• |
• |
|
Audit Trails |
|
|
|
• |
|
Hosted Web Surveys |
|
|
|
ο |
|
Multi-Lingual Support (Agent) |
|
ο |
• |
• |
|
Address Cleaning and Verification |
|
ο |
ο |
ο |
|
Mobile Access |
• |
ο |
ο |
ο |
|
Automated Notifications |
|
• |
• |
• |
|
Workflow & Approval Automation (Queues) |
|
• |
• |
• |
|
Enterprise Analytics (Graphical Reports) |
|
|
• |
• |
|
Enterprise Reporting |
|
• |
• |
• |
|
Electronic Signatures |
|
|
• |
• |
|
Multi-Company |
|
|
• |
• |
|
Normalized Reports |
|
|
|
• |
|
Integration via Web Services API |
|
|
ο |
ο |
|
Web Chat Integration |
|
|
ο |
• |
|
Read-only Client Access |
|
|
ο |
• |
|
CTI Integration |
|
• |
• |
• |
|
Mobile Customization & Administration |
• |
ο |
ο |
ο |
|
Whitepages Lookup |
|
|
ο |
ο |
|
Emplifi for Facebook |
|
ο |
ο |
ο |
|
Facebook Chat |
|
ο |
ο |
ο |
|
NLP Based Knowledgebase |
|
|
ο |
ο |