Accessing Emplifi Agent

To access Emplifi Agent, you will need to know the web address (URL) of the Emplifi Agent website on your company's network.

To launch Emplifi Agent:

1. Open a new browser window.

2. Type the URL for the Emplifi Agent website in the address bar.

3. Press the [Enter] key.

Your administrator may have already set up a shortcut on your desktop, or created a link in your browser's Favorites menu.

to administrators: An administrator can customize the Agent Sign In window with backgrounds, images, etc. An administrator must have knowledge of CSS to make these changes. Customizations are made to the loginCustom.css file which is stored in the Custom folder.

Signing In

Depending on your configuration, when you go to the Emplifi Agent web site, you may be prompted with a Sign In dialog box. On some systems, you may be signed in automatically using your Windows user ID, and taken directly to the Home Page. If you do receive a Sign In dialog box, enter the user name and password given to you by your administrator.

Your system administrator may configure your application to include a Session Inactivity Timeout. If set, after the time of no activity defined by your system administrator, you are prompted to re-enter the password before continuing activity. For information on setting this value, refer to the System Manager Help.

If changes have been made to the system, by default the Emplifi Agent Server rebuilds the field list in the background while you sign in. Your administrator has the ability to turn off the automatic rebuild of the field list, in which case they can use the Recreate Field List utility to recreate the field list manually or set it up on a schedule. You may need to sign off and sign back in to see all of the changes.

Forgetting Your Password

If you forget your password, follow the steps below to reset it:

1. On the Sign In window, enter your user name.

2. Click Forgot Password?. A message will display informing you that an email with instructions was sent to the associated email address.

3. Open the email message and click the reset link. You have 15 minutes to select the link before it expires.

4. On the Reset Your Password window, enter a new password in the New Web Password field. The new password must meet the criteria listed on the screen.

5. Re-enter your new password in the Confirm Password field.

6. Click Reset Password. A confirmation message will display and an email confirmation will be sent to the associated email address.

Caching

Some systems are set up to use a feature called "caching." With this feature, much of the content from the Emplifi Agent website is stored on your local computer. Caching can greatly improve the overall performance of the application, because very little information has to travel across the network. The performance increase is especially noticeable if you access the Emplifi Agent website over a slow network connection or across the Internet.

When caching is enabled, you don't need to do anything differently as a user. However, if your administrator has made changes that need to be implemented immediately, you need to sign off of Emplifi Agent and delete your offline content through the browser.

If you delete your offline content, the next time you sign in to Emplifi Agent, the sign in process can take several minutes because the system will be caching all cached files. Subsequent sign ins will take much less time, because only the files that have expired will be downloaded.

Signing Off

When you are ready to exit Emplifi Agent, it is important to sign off of the system. Do not use the browser Back button to leave Emplifi Agent or your changes will not be saved.

If you select the browser Back button, the system displays a warning message which allows you to cancel the operation and return to the system.

To exit Emplifi Agent:

• From the Application Function Banner, select User Profiler > Sign out of Emplifi Agent.