While an agent is working on a case, they may enter a data value that causes multiple suggestions to be executed at the same time. Each of these suggestions is executed in a particular sequence by the system based on two factors: the suggestion type and the priority assigned to each suggestion.
The first factor that is considered is the suggestion type. All suggestions of a specific type are run before suggestions of subordinate types, regardless of their relative priorities. Suggestions are run in the following order:
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Letters
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Enclosures
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Response
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Alerts
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Survey Runs
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Migration
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Mandatory
Within each type, the suggestion priority is the next factor that is considered when determining the order of execution. Suggestions with a lower number priority will execute first.
For information on determining the priorities between these two, see Limit and Dependent Codes Overview.