Emplifi Agent
Emplifi Agent
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InfoCenter

InfoCenter is an information repository that is built in to Emplifi Agent.

You can store many different types of information in InfoCenter:

  • Textual information

  • Links to external documents (for example, product brochures, instruction manuals, or images)

  • Links to external help files

  • Links to web pages

  • Topics from Emplifi Knowledge

The information you store in InfoCenter can be used to:

  • Provide suggested responses that agents can use when talking to the customer about a particular issue.

  • Send alert information to agents when a particular code value is entered on a case.

  • Provide information to agents about a particular field or data element that is specific to your implementation of Emplifi Agent.

Creating a New InfoCenter Entry

  1. In Administration, select Company Setup > InfoCenter > InfoCenter Entries.

  2. Add a new code. For instructions, see Adding and Deleting Codes.

  3. After you add the code, browse the InfoCenter Code field for the newly created code.