The Notifications feature allows you to send notifications to specific people. Notifications can be set up to trigger automatically or manually. A notification is triggered when:
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a case action is posted and the notification is automatically sent. For more information, see Notifier Overview.
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a threshold is met and the notification is automatically sent. For more information, see Notifier Overview.
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an agent manually creates a notification from the case using the New Notification option. This is useful for communicating with third parties, such as a supplier, distributor, etc.
All of these notifications are set up in Notification Definitions.