Emplifi Agent Window

The main windows in Emplifi Agent are comprised of the same basic elements. Most windows contain the following elements:

Application Banner

The Application Banner contains the most frequently used applications, such as the New Case button, the Smart Search field, the Application menu, and agent profile information.

Function Banner

The Function Banner contains the most frequently used functions, such as adding new items to cases, saving cases, and dismissing cases.

Application Function Bar

The Application Function Bar displays a list of the main pages: Home, Cases, Work Items, Resources, News Feed, Reports, Utilities, and Administration.

ESP

The ESP displays a wide variety of supporting resources that are contained in cards on the stream. These include: InfoCenter entries, PowerLocator entries, and caller history details. ESP provides an easily accessible repository of information that displays dependent on the information entered into the case.

For more information, see:

• ESP

• Caller History: ESP Setup

Function Pages

The Function page displays different pages, depending on what you've selected from the Application Function Bar.

Case Side Bar

The Case Side Bar displays a list of all the elements associated with the current case. Clicking the name of the element automatically navigates you to that section of the case.

to Administrators: For information on customizing the side bar, contact your Emplifi representative.