v11.3 Release Notes, Hotfixes, and Updates
Below you will find the release notes, hotfixes, and updates for Agent version 11.3. For more details on the new features, refer to the v11.3 Release Notes found in the https://customercenter.astutesolutions.com/customerportal/#.
Hotfix Release Notes v11.3.802
April 2023
Summary of hotfixes to software elements for version 11.3.802
Hotfix Description | User Impact | Case ID | Project ID |
|---|---|---|---|
Fixed an issue where the "Set Proofed To" option would not be applied when the Case Review Utility was run. | Administrators |
| A11-1095 |
Fixed an issue where you could not enter a short date into date fields. For example, using 3/3 instead of 03/03 for month and day. | ALL |
| A11-1100 |
Fixed an issue where date fields in Administration and the Case Search page did not work. | ALL |
| A11-1120 |
Astute Agent v11.3 Release Notes
February 2023
Introduction
This topic describes the software changes in Astute Agent version 11.3. This topic does not cover previous releases.
Astute Agent version 11.3 is a SaaS-only deployment. In this release, System Manager will have limited functionality. If you are a SaaS customer, the required changes will be made during your upgrade.
Most changes to the software are available immediately after you upgrade; however, some changes may require setup or configuration before you can use them.
Users of Internet Explorer (IE) Browser
Microsoft ended support for Internet Explorer (IE) on June 15, 2022. Please visit the https://docs.microsoft.com/en-us/lifecycle/products/internet-explorer-11 page on Microsoft's website for more information.
Emplifi Inc. supports the latest versions of the Chrome, Edge (including Chromium), and Firefox browsers.
Users of ePowerCenter Earlier than 10.5
Emplifi Inc. no longer provides Development support for ePowerCenter versions earlier than 10.5. Please contact your Customer Success Manager to plan for an upgrade.
Users of PCEmail using CIC 2015 R1 and Earlier
Emplifi Inc. no longer provides support for CIC 2015 R1 and earlier versions for PCEmail users.
New Features
Summary of new features for version 11.3
New Feature Description | User Impact | Case ID | Project ID |
|---|---|---|---|
Added the ability to add new country codes. | Administrators | 141645 | A11-99 |
Updated third party libraries. | ALL |
| A11-688; |
Added support for displaying "accordions" defined in AK topics in Agent Assist. | Agents |
| A11-862 |
Added the ability to rebalance an eGift card and to get an eGift Card Viewed status from a case. | Agents | 146482 | A11-187 |
Updated Migrations to workfrom Action categories such as action_date or response_due_date. | Administrators | 136445 | A11-95 |
Added the ability to send an ad-hoc notification from a case. For more information about notifications, see New Notification. | Agents |
| A11-508 |
Added a new option for additional security when accessing Attachments. This was added for those customers that need this to pass security audits. | Administrators |
| A11-690 |
Updated the sorting on Queue Details to sort all cases in the queue. | Agents |
| A11-874 |
Created a new Tag Type named "Email (Parse)" that pulls the email address out of the full value. | Administrators | 146470; 200570 | A11-288 |
Relaxed email verification so that Agent user names are valid. | ALL |
| A11-922 |
Relaxed email verification to allow for longer top-level domains. | ALL | 255574 | A11-921 |
Relaxed email verification to allow for single quotes in email addresses. | ALL |
| A11-943 |
Added the ability to show translated Next Best Action recommendations. | ALL |
| A11-430 |
Veracode Security Enhancements | ALL |
| A11-822 |
Updated Outbound Graph Email to allow for different source email addresses from the same domain. | Administrators |
| A11-931 |
Updated all references of AstuteSocial.com to be EmplifiSocial.com. | ALL |
| A11-923 |
Added a new feature to create a new case from a caller. For more information, see Addresses. | Agents |
| A11-878 |
Added a new Related Cases: ESP Setup feature for viewing case information related to the current case. | ALL |
| A11-884 |
Added new options to use customer entered data if any address field does not match the mapped field in the existing address record in the Agent database. | Administrators |
| A11-849 |
Bug Fixes
Summary of fixes to software elements for version 11.3
Bug Fix Description | User Impact | Case ID | Project ID |
|---|---|---|---|
Fixed an error when regenerating layouts that if a field was missing a label, it did not display a system message. | Administrators |
| A11-139 |
Fixed an issue where w_case-address-<ADDRESS TYPE> with just select and process was not allowing the agent to select an existing address record of that type when searching. | Administrators | 202930 | A11-350 |
User interface improvements for the table in the Mass Mailing Utility. | Administrators |
| A11-363 |
Fixed an issue where deselecting a user in the Distribute Favorite window did not remove the user. | Administrators |
| A11-828 |
Removed some errors that were logged if the Config->Knowledge Management ->Astute Knowledge Server was null or empty when adding new action definitions. | Administrators |
| A11-799 |
Fixed an issue with saved favorites for Category Import Utility no working if the favorite had not been run through the user interface first. | Administrators | 248084 | A11-760 |
Various updates were made based on recent audits that should not impact users. | ALL |
| A11-840 |
Removed "Enterprise Address Book" as a source of email addresses from the system. | ALL |
| A11-841 |
Fixed an issue when trying to switch companies when a case is already open with a "Reason" that does not exist in the new company. | Agents |
| A11-532 |
Enhanced the Search Case to display "No Cases found for the search criteria" if no matching cases are found. | Agents |
| A11-617 |
Allow an agent to open a case and then dismiss it, if no changes have been made to the case, even if there are saved mandatory fields that are not filled in. | Agents |
| A11-898 |
Fixed a gap between the Classic and Standard interface so that the administrator can enter digits representing the hour of the day to be able to map to a different category code representing various times of the day. | Administrators | 138613 | A11-100 |
Fixed some issues with parsing dates when trying to determine if the date was before or after the min/max settings on the category. | Agents | 202623 | A11-336 |
Added some validation if trying to create a new category code but leaving the New Code field empty. | Administrators |
| A11-621 |
Added an "Allow others to Copy" checkbox to the Save Favorite window options. | ALL |
| A11-747 |
Fixed Quick Reports to use the title defined in the report. | Agents |
| A11-877 |
Fixed an issue where you could not merge cases if the save mandatory fields were not filled in. | Agents | 255080 | A11-911 |
Fixed an issue that could occur when editing Time Frame periods for systems with certain date formats. | Administrators | 140981 | A11-80 |
Added the display sequence numbers for Time Frame periods. | Administrators |
| A11-850 |
Fixed the filters in Next Best Action so that an administrator can delete them. | Administrators |
| A11-940 |
Fixed an issue where an error was displayed when trying to save a case when all issues have been deleted. | Agents |
| A11-851 |
Fixed an issue where Copy Migrations from Action Type Code (D01) did not work. | Agents |
| A11-866 |
Added the Changed By and Date Changed fields to the System User section of the user interface. | Administrators |
| A11-613 |
Updated the Attachment Processor Utility to work with existing cases. | Administrators |
| A11-637 |
Fixed an issue where White Pages Lookup would occassionally fail. | ALL |
| A11-904 |
Fixed an issue with distributing case favorites. | Agents |
| A11-971 |
Fixed an issue with the new RQA API calls to not require the Select permission for w_maint_system_configuration by agents to add a new RQA project. | Administrators |
| A11-986 |
Fixed an issue where the administrator was not able to select a device under Subscriptions tab in Notification Profiles. Also, the “Active” check box on the Code tab and the Notifications tabs now mirrors each other. | Administrators |
| A11-990 |
Fixed an issue in the Frequency Report when deleting a duplicate column row, the wrong one gets deleted. | Administrators |
| A11-991 |
Fixed an issue where folders could be created for Infocenters in any company other than SYS. | Administrators | 146957 | A11-284 |
Hotfix Pre-Release Notes v11.3.770
February 2023
Summary of hotfixes to software elements for version 11.3.770
Hotfix Description | User Impact | Case ID | Project ID |
|---|---|---|---|
Fixed an issue with case link in Related Cases report results when case company and current company are different. | Agents |
| A11-1000 |
Resolved an issue where email replies that were in response to a case with an ID larger than 8 characters or that used the case ID format of CRS in the subject/body would update the incorrect case. | Agents |
| A11-1015 |
Resolved an issue where entering dates for categories of type mm/dd/yy could cause a system error message to display. | Agents | 258832 | A11-1018; A11-1024 |
Fixed an error in address validation when using new white pages lookup service. | Agents |
| A11-1004 |
Resolved an issue with user notifications not being sent when the "Group Notifications By Case" check box is selected on the Notifier Configuration page. | Administrators |
| A11-1020 |
Fixed an issue where the agent Work Time displayed the wrong number for the hours component. | Agents |
| A11-1002 |
Fixed an issue where the Queue Details could not pull in Address fields as well as an issue where duplicate rows were displaying if there was more than one case text or issue on the case. | Agents |
| A11-1023 |