Case Audit Trail Report

View As

Select the output type of the report. For more information, see Report Output Types.

Report Title

Type the title that you want to appear on the report results. The title displays at the top of each page of the report for the PDF, Word, and Excel formats.

Results Language

Select the results language for the report. For more information, see the Results Language section on page Reports Overview.

Time Frame

This is the time frame that will be used for selecting data to appear on the report using Case Received date. If a range is provided on the Options tab and a Filter is defined for Case Received, the Filter will be used. It is recommended to ONLY use the Filter.

From Date/Thru Date

Enter the date range for the case audit trail data you want to view.

Case IDs

Enter the case IDs to view. The results will show a case ID for each page. The results are ordered by oldest (first) to newest (last).

Changed By

Enter the user code or select the arrow to choose a user codes from the list.

Time Zone

Select the time zone to use when processing the report. This indicates the time zone to use when using dates on filters and displaying dates.

By default, the dates will reflect the time zone of the agent.

Report Date Format

Select the format to use when displaying dates on the report. Choose from:

• Blank or Use Date Format of Agent/System - first checks the Agent's date format (set in the User Options) and if not defined it uses the System date format (set in the System Parameters).

• yyyy-MM-dd

• dd-MMM-yyyy

• dd/MM/yyyy

• MM/dd/yyyy

Report Time Format

Select the format to use when displaying time on the report. Choose from:

• Blank or Use Time Format of Agent/System - first checks the Agent's time format (set in the User Options) and if not defined it uses the System time format (set in the System Parameters).

• Do not show Time

• HH:mm:ss (24hr)

• HH:mm (24hr)

• hh:mmAM/PM

• h:mmAM/PM