v11.1: Release Notes, Hotfixes, and Updates

Fixed an issue when users could not view existing cases if they only had the View Item operation on the security function w_case_full.

Agents

A11-705

Fixed an issue with displaying dates when the System Date format is set to "Regional" and the date format is "dd-MM-yyyy".

Agents

A11-706

Fixed performance issues with Favorites.

ALL

A11-707

Fixed an issue with creating and editing schedules for Favorites added to Jobs.

Administrators

248673

A11-708

Fixed an issue with Letter Proofing Utility, Enclosure Approval Utility, Advanced Threshold Utility, and eGift Card Rebalance Utility when trying to run a saved Favorite from the user interface.

Administrators

A11-711

Fixed an issue when navigating to Favorites with a slash (\) in the ID.

Administrators

A11-713

Fixed an issue editing Favorite folders where the dialog did not open.

Administrators

A11-715

Fixed an issue allowing authorized users to access an attachment outside of the user interface when using SSO.

Agents

A11-717

Fixed an issue when trying to open a favorite after searching for that favorite by name in the Favorites page.

Administrators

A11-718

Fixed an issue in distributing a folder with Favorites inside the folder.

ALL

A11-719

Fixed an issue with restricting users from navigating to the administration side of the system.

ALL

A11-720

Fixed an issue where the results log from the Repeater Reset Utility was not appearing on the Results tab.

Administrators

A11-721

Fixed an issue where if a Favorite folder was accidentally marked as "Show in Navigator", it was causing a side panel of the workbench to be blank.

ALL

247394

A11-679

Fixed an issue in multi-company systems where Favorites could not be shared between companies.

ALL

249210

A11-695

Resolved issues with running the Agent Activity and Database Log reports.

Administrators

A11-700

Added the ability to distribute more than one Favorite to a user at a time.

Agents

110352

A11-15

Enhanced security in Agent so that the user must have permission to run the SQLList call while making an API call outside of the user interface (i.e. POX call to PCAS).

The calls to SQLList are being deprecated. If you have any external services making calls to PCAS using SQLList, please consult your account team/CSM for alternatives.

Administrators

A11-474

When using the Logon Audit Trail feature, fixed the browser IP address reported in the system_login_audit table.

Administrators

A11-106

Enhanced security for case attachments and utility uploads to perform a virus check on uploaded files. If the file is infected, a message will display.

This enhancement does not apply to PCEmail.

Administrators

A11-477

Added the ability to edit some ESP cards using the Layout Editor. These layouts are now editable:

• SeachAddressEspResponseH - Address Search Results

• CaseCallerEspH - Caller

• IssueProductEspH - Product

• IssueAddressEspH - Issue Linked Addresses (e.g., Store address)

• LocatorEspReponseH - Power Locator Results

For details, see Editing a Layout.

If you had previously customized these layouts, they may not be editable until manual updates are made.

Administrators

116208

A11-3

Added Release Notes beginning with version 11 and added videos to the Agent Help.

ALL

TW-694; TW-705

Improved logging of middleware exceptions.

Administrators

A11-219

Fixed an issue so that a scheduled Address Redaction Utility favorite will run properly.

Any previous saved favorites for the Address Redaction Utility may need to be recreated to work.

Administrators

147074

A11-225

Fixed an issue where AIS was not handling an unreadable character. Now any unreadable characters are removed from the message.

Administrators

A11-437

Enforced security permissions for NewsFeed. These can be enabled/disabled with the UserPost security function. (Specifically, the Select, Insert, and Delete permissions.)

Administrators

A11-476

Improved performance of the system when there are large numbers of saved Favorites.

ALL

139397,141222, 141381,145375, 232932, 234038

A11-93

Fixed an issue with the Test button on the Email Configuration page.

Administrators

A11-142

System Manager Only: added the path for the Public folder and added the Public Path to list of paths in System Manager.

Administrators

228993

A11-445;
A11-429

System Manager Only: the System Setup option now defaults the “Version to Install” to the latest version.

Administrators

A11-179

Fixed the product to block the agent from navigating away from a case while the case is being dismissed. This could cause auto-posting actions to be duplicated.

Agents

A11-504

Fixed an issue with renamed Case Favorites displaying an error when used.

Agents

A11-114

Fixed an issue where some layouts were unable to be viewed in the Layout Editor.

Administrators

A11-149

Classic Interface Only: Fixed an issue with Single Sign On (SSO) to work with email and web login in the Classic interface.

ALL

A11-681

Fixed an issue with running a SQL Select Report that is saved as a Favorite when Enhanced 'OR' filtering feature is turned on for the system.

Administrators

A11-673

Fixed an issue with Single Sign On (SSO) to work with web_login_name.

ALL

A11-674

Fixed an issue where the Case History favorites were not displaying on the Caller card.

Agents

A11-659

Fixed an issue where Suggested Letters set to "No Auto Run" was not returning the suggestions with filters when manually triggered.

Agents

A11-660

Fixed an issue when running an updated and saved Action Processor favorite to no longer skip cases.

Administrators

228420; 229261; 232609

A11-412

Fixed an issue with [Ctrl+M] not navigating to a level 6 code.

Administrators

232932

A11-464

Added support for SAML 2.0 for Single Sign On (SSO).

ALL

A11-535

Fixed an issue when the Layout Config Group ID is cleared out in the user interface, it did not default to the Config Group ID.

ALL

A11-619

Fixed an issue where SSO is failing for customers who use email instead of user_code.

ALL

A11-641

Fixed an issue when the password expiration is turned on, the password would show it expired when it had not passed the expiration date.

ALL

A11-642

Fixed an issue where invalid suggestion rules were causing the workbench to generate an error.

ALL

A11-643

Fixed an issue where invalid Time Zones set for users were preventing users from operating the system.

ALL

A11-645

Fixed an issue found in the Non-Production release of 11.1 where the password for users was not masked.

Administrators

A11-646

Fixed an issue when logging in with the web logon ID causing an error.

ALL

A11-647

Fixed the decimal format for Case Queues widget to display numbers correctly.

Agents

A11-648