v11.1: Release Notes, Hotfixes, and Updates
Below you will find the release notes, hotfixes, and updates for Agent version 11.1. When you select the arrow next to the title, the details for the release will display. Click the arrow again to minimize the details.
Hotfix Release Notes v11.1.648
August 2022
Summary of hotfixes to software elements for version 11.1.648
Hotfix Description | User Impact | Case ID | Project ID |
---|---|---|---|
Fixed an issue when users could not view existing cases if they only had the View Item operation on the security function w_case_full. | Agents |
| A11-705 |
Fixed an issue with displaying dates when the System Date format is set to "Regional" and the date format is "dd-MM-yyyy". | Agents |
| A11-706 |
Fixed performance issues with Favorites. | ALL |
| A11-707 |
Fixed an issue with creating and editing schedules for Favorites added to Jobs. | Administrators | 248673 | A11-708 |
Fixed an issue with Letter Proofing Utility, Enclosure Approval Utility, Advanced Threshold Utility, and eGift Card Rebalance Utility when trying to run a saved Favorite from the user interface. | Administrators |
| A11-711 |
Fixed an issue when navigating to Favorites with a slash (\) in the ID. | Administrators |
| A11-713 |
Fixed an issue editing Favorite folders where the dialog did not open. | Administrators |
| A11-715 |
Fixed an issue allowing authorized users to access an attachment outside of the user interface when using SSO. | Agents |
| A11-717 |
Fixed an issue when trying to open a favorite after searching for that favorite by name in the Favorites page. | Administrators |
| A11-718 |
Fixed an issue in distributing a folder with Favorites inside the folder. | ALL |
| A11-719 |
Fixed an issue with restricting users from navigating to the administration side of the system. | ALL |
| A11-720 |
Fixed an issue where the results log from the Repeater Reset Utility was not appearing on the Results tab. | Administrators |
| A11-721 |
Hotfix Release Notes v11.1.637
August 2022
Summary of hotfixes to software elements for version 11.1.637
Hotfix Description | User Impact | Case ID | Project ID |
---|---|---|---|
Fixed an issue where if a Favorite folder was accidentally marked as "Show in Navigator", it was causing a side panel of the workbench to be blank. | ALL | 247394 | A11-679 |
Fixed an issue in multi-company systems where Favorites could not be shared between companies. | ALL | 249210 | A11-695 |
Resolved issues with running the Agent Activity and Database Log reports. | Administrators |
| A11-700 |
Astute Agent v11.1 Release Notes
July 2022
Introduction
This topic describes the software changes in Astute Agent version 11.1. This topic does not cover previous releases.
Astute Agent version 11.1 is a SaaS-only deployment. In this release, System Manager will have limited functionality. If you are a SaaS customer, the required changes will be made during your upgrade.
Most changes to the software are available immediately after you upgrade; however, some changes may require setup or configuration before you can use them.
Users of Internet Explorer (IE) Browser
Microsoft will end support for Internet Explorer (IE) on June 15, 2022. Please visit the https://docs.microsoft.com/en-us/lifecycle/products/internet-explorer-11 page on Microsoft's website for more information.
Emplifi Inc. supports the latest versions of the Chrome, Edge (including Chromium), and Firefox browsers.
Users of ePowerCenter Earlier than 10.0
Emplifi Inc. no longer provides Development support for ePowerCenter versions earlier than 10.0. Please contact your Customer Success Manager to plan for an upgrade.
Users of PCEmail using CIC 2015 R1 and Earlier
Emplifi Inc. no longer provides support for CIC 2015 R1 and earlier versions for PCEmail users.
New Features
Summary of new features for version 11.1
New Feature Description | User Impact | Case ID | Project ID |
---|---|---|---|
Added the ability to distribute more than one Favorite to a user at a time. | Agents | 110352 | A11-15 |
Enhanced security in Agent so that the user must have permission to run the SQLList call while making an API call outside of the user interface (i.e. POX call to PCAS). The calls to SQLList are being deprecated. If you have any external services making calls to PCAS using SQLList, please consult your account team/CSM for alternatives. | Administrators |
| A11-474 |
When using the Logon Audit Trail feature, fixed the browser IP address reported in the system_login_audit table. | Administrators |
| A11-106 |
Enhanced security for case attachments and utility uploads to perform a virus check on uploaded files. If the file is infected, a message will display. This enhancement does not apply to PCEmail. | Administrators |
| A11-477 |
Added the ability to edit some ESP cards using the Layout Editor. These layouts are now editable:
For details, see Editing a Layout. If you had previously customized these layouts, they may not be editable until manual updates are made. | Administrators | 116208 | A11-3 |
Added Release Notes beginning with version 11 and added videos to the Agent Help. | ALL |
| TW-694; TW-705 |
Improved logging of middleware exceptions. | Administrators |
| A11-219 |
Bug Fixes
Summary of fixes to software elements for version 11.1
Bug Fix Description | User Impact | Case ID | Project ID |
---|---|---|---|
Fixed an issue so that a scheduled Address Redaction Utility favorite will run properly. Any previous saved favorites for the Address Redaction Utility may need to be recreated to work. | Administrators | 147074 | A11-225 |
Fixed an issue where AIS was not handling an unreadable character. Now any unreadable characters are removed from the message. | Administrators |
| A11-437 |
Enforced security permissions for NewsFeed. These can be enabled/disabled with the UserPost security function. (Specifically, the Select, Insert, and Delete permissions.) | Administrators |
| A11-476 |
Improved performance of the system when there are large numbers of saved Favorites. | ALL | 139397,141222, 141381,145375, 232932, 234038 | A11-93 |
Fixed an issue with the Test button on the Email Configuration page. | Administrators |
| A11-142 |
System Manager Only: added the path for the Public folder and added the Public Path to list of paths in System Manager. | Administrators | 228993 | A11-445; |
System Manager Only: the System Setup option now defaults the “Version to Install” to the latest version. | Administrators |
| A11-179 |
Fixed the product to block the agent from navigating away from a case while the case is being dismissed. This could cause auto-posting actions to be duplicated. | Agents |
| A11-504 |
Fixed an issue with renamed Case Favorites displaying an error when used. | Agents |
| A11-114 |
Fixed an issue where some layouts were unable to be viewed in the Layout Editor. | Administrators |
| A11-149 |
Hotfix Pre-Release Notes v11.1.618
July 2022
Summary of hotfixes to software elements for version 11.1.618
Hotfix Description | User Impact | Case ID | Project ID |
---|---|---|---|
Classic Interface Only: Fixed an issue with Single Sign On (SSO) to work with email and web login in the Classic interface. | ALL |
| A11-681 |
Hotfix Pre-Release Notes v11.1.617
July 2022
Summary of hotfixes to software elements for version 11.1.617
Hotfix Description | User Impact | Case ID | Project ID |
---|---|---|---|
Fixed an issue with running a SQL Select Report that is saved as a Favorite when Enhanced 'OR' filtering feature is turned on for the system. | Administrators |
| A11-673 |
Fixed an issue with Single Sign On (SSO) to work with web_login_name. | ALL |
| A11-674 |
Hotfix Pre-Release Notes v11.1.609
June 2022
Summary of hotfixes to software elements for version 11.1.609
Hotfix Description | User Impact | Case ID | Project ID |
---|---|---|---|
Fixed an issue where the Case History favorites were not displaying on the Caller card. | Agents |
| A11-659 |
Fixed an issue where Suggested Letters set to "No Auto Run" was not returning the suggestions with filters when manually triggered. | Agents |
| A11-660 |
Hotfix Pre-Release Notes v11.1.604
June 2022
Summary of hotfixes to software elements for version 11.1.604
Hotfix Description | User Impact | Case ID | Project ID |
---|---|---|---|
Fixed an issue when running an updated and saved Action Processor favorite to no longer skip cases. | Administrators | 228420; 229261; 232609 | A11-412 |
Fixed an issue with [Ctrl+M] not navigating to a level 6 code. | Administrators | 232932 | A11-464 |
Added support for SAML 2.0 for Single Sign On (SSO). | ALL |
| A11-535 |
Fixed an issue when the Layout Config Group ID is cleared out in the user interface, it did not default to the Config Group ID. | ALL |
| A11-619 |
Fixed an issue where SSO is failing for customers who use email instead of user_code. | ALL |
| A11-641 |
Fixed an issue when the password expiration is turned on, the password would show it expired when it had not passed the expiration date. | ALL |
| A11-642 |
Fixed an issue where invalid suggestion rules were causing the workbench to generate an error. | ALL |
| A11-643 |
Fixed an issue where invalid Time Zones set for users were preventing users from operating the system. | ALL |
| A11-645 |
Fixed an issue found in the Non-Production release of 11.1 where the password for users was not masked. | Administrators |
| A11-646 |
Fixed an issue when logging in with the web logon ID causing an error. | ALL |
| A11-647 |
Fixed the decimal format for Case Queues widget to display numbers correctly. | Agents |
| A11-648 |