Survey Results Export Utility
The Survey Results Export Utility allows you to view and analyze survey data. This utility can be saved as a Favorite and scheduled to send the results to any email address you specify. For more information abotu favorites, see Favorites Overview.
To access the Survey Results Export Utility:
From the Application Function Bar, select Utilities > Configuration Utilities > Survey Results Export Utility.
Utility Options
The following options are available for this utility.
Field | Description |
---|---|
Survey ID | Select the survey ID of the survey for which you want to export results. |
Export Data | Select how you want the answer value exported. Choose from the following:
For Code, Old Multiple Code, and Text survey answer types, the answer will always export the Code value (or semi-colon list of codes or text) entered in the response, or blank if not. The option for Choice Seq or Score above is ignored. |
Export Format | The survey data is exported as a single file (on the server) with one row or element per survey result. Choose from the following:
|
Include Headers | Select this check box to include a column header row in the export. |
Column Order | This option determines the order in which the answers to a given question are listed in the export. Choose from the following:
|
Only Active Questions | If some questions on the survey have been set to inactive, selecting this option will prevent those questions and responses from being included in the export. |
Text Answer | This option determines if and how answers with free-form text will be included on the report. Choose from the following:
|
Results Language | Select the results language for the utility. For more information, see the Results Language section on page Utilities Overview. |
Time Zone | Select the time zone to use when processing the utility. This indicates the time zone to use when using dates on filters and displaying dates. If this field is blank, the dates will reflect the Time Zone of the Agent. For Category Dates, only the System Date Time is updated for the time zone (Type J). All the other Dates are shown as stored in the database. |
Case Detail Rows
You can show details from the case to which the individual survey is attached. This data displays in the order specified before the column information.
To add a new row, locate it in the Filter Categories panel, then click and drag your selection to the main page. The following fields are available for each column:
Field | Description |
---|---|
Category | Enter the name of the category (field) that you want to display in the export. |
CID | This is the Category ID of the category selected in the previous field. It is filled in automatically and cannot be changed except by changing the value in the Category field. |
Label | Enter a label to use as the column heading in the export. |
Level | Select the level of the hierarchy which you want to include in the export. This field is ignored for categories that do not use codes. |
Display | Select how you would like data from this category to be displayed. You can choose to display the actual code value, description 1, 2, or 3, or a combination of the code and description1. |
Page | Select this option to force a page break when the group value changes. |
Utility Filters
For information, refer to Filters in Emplifi Agent.
Results
When you select the Results option, the system provides an export file and a log file URL link. Click on the appropriate link to view the file.