Configuration Types

Emplifi Agent allows you to define and maintain two different types of configurations:

• Emplifi Agent Configuration: This is the type of configuration that you will use most often. It defines a wide range of program settings and behaviors for users.

• Email Service Configuration: This type of configuration defines settings that are used by the PCEmail Service. This service is used to automatically retrieve emails and create cases from those emails. The service is a standard feature included with Emplifi Agent.