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Configuration: RQA

Emplifi Agent integrates with the third-party RQA, Inc. product retrieval service. When Emplifi Agent is configured to use RQA, an agent may submit and track requests from the case.

Below are the RQA configuration fields.

Field

Description

Case Request Category

Select the case category ID for the RQA request field.
(info) This category is defined as an F code (case enclosure).

Case Store Category

Select the store category code. If a store is associated with a case issue, then this will enable the store address to be found.

APIKeyPP

This API key is provided by RQA.

APIKeyRequest

This API key is provided by RQA

Fields

This text box contains a list of field names and their corresponding text or category for looking up the field value. This is entered via JSON.

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