Configuration: Emplifi SOS

Emplifi SOS is a voice or video communication solution that can be configured with Emplifi Agent. Like the chat options in Emplifi Agent, the voice or video session is connected through Emplifi Agent Interaction.

To activate Emplifi SOS for a set of users:

1. From the Application Function Bar, select Administration > Configuration Settings.

2. Open a configuration by clicking it. Then, select the Telephony and Chat option. The Telephony and Chat page will display.

3. On the Interaction Bus section, select the Log users into the Emplifi SOS provider box.

4. Configure the Telephony Client and Emplifi Agent Interaction settings for each configuration that applies. For information on how to do this, see Configuration: Telephony and Chat.

5. Click Save.