Activity Exception Report

The Activity Exception Report helps you identify cases whose activity is (or was) in a status longer than it should be. For example, the report shows if an action was pending for 10 days when it should have been pending for only two, or if an action was completed three days after it was due.

To access the Activity Exception Report:

From the Application Function Bar, select Reports > Reports Admin > Case Reports > Activity Exception Report.

Report Options

The following options are available for this report.

Field	Description
View As	Select the output type of the report. For more information, see Report Output Types.
Report Title	Type the title that you want to appear on the report results. The title displays at the top of each page of the report for the PDF, Word, and Excel formats.
Pending Action	Select the pending action by which you want to filter the report.
Completed Action	Select the completed action by which you want to filter the report. This field defaults to the completed action linked to the pending action that you select.
Action Age	Action age is the greatest acceptable age. The report will only display cases where the time between actions is greater than the value entered. For example, if you enter "3", pending actions that are three days old will not display, but four-day old pending actions will.
Action Status	Select the status of the actions that you want to include in the report. Choose from the following: Complete Pending
Action Join	Select one of these values: None: All actions will be included regardless of whether they relate to an issue on a case. Issues: Only actions that have an issue reference will be included on the report.
Results Language	Select the results language for the report. For more information, see the Results Language section on page Reports Overview.
Time Zone	Select the time zone to use when processing the report. This indicates the time zone to use when using dates on filters and displaying dates. If this field is blank, the dates will reflect the time zone of the user. For category dates, only the system date time is updated for the time zone (Type J). All the other dates are shown as stored in the database.
Report Date Format	Select the format to use when displaying dates on the report. Choose from: Blank or Use Date Format of Agent/System - first checks the agent's date format (set in the User Options), and if not defined it uses the system date format (set in the System Parameters). yyyy-MM-dd dd-MMM-yyyy dd/MM/yyyy MM/dd/yyyy
Report Time Format	Select the format to use when displaying time on the report. Choose from: Blank or Use Time Format of Agent/System - first checks the Agent's time format (set in the User Options) and if not defined it uses the System time format (set in the System Parameters). Do not show Time HH:mm:ss (24hr) HH:mm (24hr) hh:mmAM/PM h:mmAM/PM

Report Filters

For information, see Filters in Emplifi Agent.