Threshold Update
This utility is used to update the values for a specific threshold rule. The threshold values can be set based on statistical analysis of historical data (Standard Deviation), or by a fixed value.
To access the Threshold Update Utility:
From the Application Function Bar, select Utilities > Case Utilities > Threshold Update.
Utility Options
The following options are available for this utility.
Field | Description |
---|---|
Report Title | The results of the update are output to a report. Select a title for that report. |
Date Range
Field | Description |
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Time Frame | Enter a time frame that will apply to the subsequent date selection. |
From Date, Thru | Choose the date range of cases to be taken into account when updating the threshold definition. All cases with a Case Received Date within the given date range will be considered. |
Mode
Field | Description |
---|---|
Mode | Choose one of the following modes of execution:
|
Std Dev Multiplier | See the separate topic on Standard Deviation Threshold for more information. |
Minimum Threshold | If the standard deviation result falls below the number that is in this field, the threshold value will be set to this number. |
Suggestion ID | Select the threshold definition that you want to update. After selecting a definition, the Category 1 and 2 values will be filled in below this field. |
Category 1 & 2
Field | Description |
---|---|
Category Name 1 & 2 | This data is filled in automatically based on information defined by the threshold rule. |
Results Language | Select the results language for the utility. For more information, see the Results Language section on page Utilities Overview. |
Time Zone | Select the time zone to use when processing the utility. This indicates the time zone to use when using dates on filters and displaying dates. If this field is blank, the dates will reflect the Time Zone of the User. For Category Dates, only the System Date Time is updated for the time zone (Type J). All the other Dates are shown as stored in the database. |
Utility Filters
For information, see Filters in Emplifi Agent.