Configuration: LivePerson Chat

LivePerson Chat is a chat solution that can be configured with Emplifi Agent. Like the other chat options in Emplifi Agent, the chat session is connected through Emplifi Agent Interaction.

To activate LivePerson Chat for a set of users:

1. From the Application Function Bar, select Administration > Configuration Settings.

2. Select a configuration by double clicking. Then, select the Telephony and Chat option. The Telephony and Chat page will display.

3. On the Interaction Bus section, select the Log users into the Live Person Chat provider box.

4. Configure the Telephony Client and Emplifi Agent Interaction settings for each configuration that applies. For more information, see Configuration: Telephony and Chat.

5. Click Save.

If LivePerson Chat and Telephony System is configured for an agent, the status values shown are from the Telephony System, and are to some extent controlled by that system.