Clear Your Browser Cache

Agent updates take effect automatically in the background. You do not need to log out or clear your browser’s cache or cookies after a software release. Updates are applied without any action required from agents or administrators.

If you experience unexpected behavior in Agent, clearing your browser cache may help as a general troubleshooting step.

When to clear your cache

Clear your browser cache if you experience:

• Pages or layouts that do not display correctly

• Buttons or features that appear to be missing

• Persistent error messages that do not resolve after refreshing

• Display issues after switching computers or browsers

How to clear your browser cache

The exact steps vary by browser and operating system. Cache and cookie settings are typically located under Settings, Privacy, or History.

Regardless of the browser, ensure that you:

• Select All time (or the equivalent) in the time range options.

• Select the option to delete cached images and files and/or website data.

For detailed browser-specific instructions, refer to the browser’s help documentation on clearing cached data.