Starting Emplifi Agent Interaction
If you are configured to use Emplifi Agent Interaction, how Emplifi Agent Interaction starts depends on whether you have previously logged on.
If you do not see the Emplifi Agent Interaction widget on the Home Page, you are not a member of a configuration that is set up to use Emplifi Agent Interaction. Contact your Emplifi Agent Administrator for assistance.
Users are automatically signed in if they have log on information provided for Emplifi Agent Interaction in their user profile, and Emplifi Agent Interaction is enabled on their user configuration group.
On your first time accessing Emplifi Agent Interaction, after signing in to Emplifi Agent, the LogOn to AAI window will display. You will enter your connection information. You can then save this as your default sign in information. On subsequent sign in attempts, the system logs you in with the saved settings.
AAI LogOn Window Options
Field | Description |
|---|---|
User Name | Enter the name to use for signing in to the telephony server. |
Password | Enter the password associated with the specified User Name. |
Station / Phone | For a standard connection, enter the name of the workstation from which you are signing in.
For a remote connection, enter the phone number where the remote user's calls should be sent. For more information on remote connections, see Remote Connection Basics. If the Station Type is "Stationless", this field is gray and cannot be entered. |
Station Type | Select the option to indicate the type of workstation that you are logging into:
For more information, see Remote Connection Basics. |
Initial Status | If you would like the system to automatically set your status to a specific value at sign in, you can enter that status here. |
Save as Default | Select this option to save these settings for future sign in attempts. |
Tip: You may be able to leave the field blank to have Emplifi Agent Interaction automatically determine the workstation name.To change the saved default settings:
After you are signed in, edit the saved settings in your User Options. The changes will take effect the next time you sign in.