Add Items
To add a new element to a case using the mouse:
In the Function banner, click Add Item.
Select the element you want to add to the case.
To add a new element to a case using the keyboard:
From the Case window, press [Ctrl+I] to activate the Add Item menu.
Press the keyboard shortcut for the type of item that you want to insert. The shortcut is the underlined letter in the name of the item. For example, the underlined letter "T" is for Text on the menu. Press T to add text to the case.
The underlined shortcut keys are: